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At Dynacare, we believe that how we care for our people defines who we are. Our strong and resilient culture is rooted in compassion and built on inclusion, diversity, and belonging—creating safe spaces where everyone feels seen, supported, and empowered to bring their authentic selves to work.

We recognize that wellbeing—mental, physical, and emotional—is essential to a thriving workforce and a sustainable organization. That’s why we foster an environment where each person is counted and counted on—valued not only for what they do, but for who they are. We work together, lift each other up, and make space for growth, rest, and recovery.

This culture of care isn’t just part of our identity—it’s our strategic advantage. It fuels our people to deliver exceptional healthcare services to Canadians, with heart, humanity, and purpose.

Tricia Burd

Head, Human Resources

 

Inclusion, Diversity and Belonging

The Dynacare Inclusion, Diversity and Belonging (IDB) Commitment

  • As a workplace, we reflect the rich and diverse Canadian communities we work in.
  • We are vocal advocates for those who feel they do not have a voice.
  • We treat each other with respect and empathy.
  • As an organization, we actively support positive change and progress in the communities we serve.
  • We foster equality, inclusivity, and respect.
  • We seek understanding to build collaboration.

The Dynacare IDB Pillars

Inclusive Culture that encourages collaboration, flexibility, belonging, and fairness for all to contribute to their full potential.

Growing Diverse Talent by attracting, recruiting, and promoting from a diverse talent pool that represents the communities we serve.

People Programs that embed IDB to elevate our practices and processes.

Continuous Learning to build and establish an IDB baseline of knowledge and inclusive capabilities across the organization.

Data-led Approach that leads to informed decision-making, priority planning, leadership accountability, and useful programs.

Inclusive Culture: Employee Resource Groups

Each Dynacare Employee Resource Group (ERG) plays a vital role in shaping our workplace culture. They deliver programming that is authentically aligned with the Dynacare values of diversity, inclusion, and belonging. As we continue creating a safe space for open dialogue and allyship, our ERGs lead the way, embedding a stronger, more diverse presence and sense of belonging.

Gio Bazile

Head of Dynacare Insurance Solutions and National Real Estate Facilities

IDB Council Executive Sponsor and Member

Mission:

The Dynacare Black Employee Network (BEN) is an inclusive network that values and elevates the voices of Black employees. It aims to increase awareness and understanding of the Black experience and support the retention, growth, and wellness of Black employees by providing career and personal development opportunities.

2024 Activities:

Celebrating Black Excellence During Black History Month

Employee-led panel discussion about their lived experiences, successes, and challenges.

Black Mental Health

Special guest Karen Redwood discussed Black Mental Health, including stigma, intergenerational mistrust, and the importance of community resources, and culturally responsible care.

Allyship

Dr. Eugenia Addy, CEO of Visions of Science, shared her extensive experience working and partnering with allies, and how to demonstrate true allyship to our diverse group of employees and the diverse communities we serve.

BEN Exchange

Employees were invited to view one episode per month of the eight-part docuseries Black Life: Untold Stories, then come together to discuss learnings.

Mission:

Rainbow Alliance supports LGBTQ2S+ employees and allies by providing a network and a safe space to share their lived experiences, network with colleagues, and discover a professional support network. As a community healthcare provider, Dynacare focuses on engaging in impactful outreach initiatives in the geographies we serve to support and advance LGBTQ2S+ communities.

2024 Activities:

LGBTQ2S+ Mental Health

Guest speaker Alice Curitz discussed the unique challenges faced by the queer community, the issues and factors impacting queer health, and how allies can be supportive.

Summer of Pride Activities

Among various in-house celebrations, Rainbow Alliance represented Dynacare for the first time at the Pride Parade in London, Ontario.

Mission:

Women’s Empowerment Network (WEN) was established to empower the women of our organization to achieve professional success and personal well-being.

2024 Activities:

Women in Logistics on International Women’s Day

Members of the Dynacare operations team came together to share their career journeys in a largely male-dominated field and the ways they inspire inclusion within their teams and in the sector.

Generations in the Workplace

A panel discussion featured the different generations of women working at Dynacare. They illustrated their different generational perspectives regarding their priorities, challenges, what they value in the workplace, and the importance of fostering an inclusive environment that respects generational differences and brings them together as a team.

Menopause Experiences

Sharing her perimenopause experience, a Dynacare employee discussed her personal journey to raise awareness and encourage women to become more active advocates for themselves.

Fit for Life: Realizing your power at any life stage

Our parent company, Labcorp, hosted a webinar focused on meeting the needs of women at different hormonal stages, empowering them to embrace their individuality and work with, rather than against, their unique physiology.

Zumba with WEN

Led by a WEN member, a Zumba class welcomed employees to try this popular high-impact exercise that improves bone health while addressing menopausal estrogen loss causing the reduction of bone density.

Indigenous Allyship Indigenous Allyship

Dynacare Land Acknowledgements

A land acknowledgment is a way to recognize the history of colonialism and show recognition of and respect for Indigenous Peoples. Dynacare leaders are encouraged to acknowledge the Indigenous Peoples on whose traditional territories we live and work at significant events such as award receptions, conferences, offsites, and more.

National Indigenous History Month Programming

Videos highlighted Indigenous history from various regions across Canada, including Quebec, Yukon, and Saskatchewan, as well as shared perspectives, successes, and lived experiences of prominent Indigenous Peoples.

National Day for Truth and Reconciliation Event featuring a Dynacare Employee of the Kahkewistahaw First Nation

An Indigenous employee from British Columbia shared stories of his family’s experiences in the Canadian residential school system and the impact this has had on the generations after them. Drawing on personal experiences and professional insights, he shared valuable perspectives on honouring diversity in the workplace by reflecting on the challenges and resilience of Indigenous communities.

Multicultural Celebrations

Celebrating Diversity

Videos spotlighted Dynacare employees sharing their culture and traditions. Celebrations included Filipino Heritage Month, Tamil Heritage Month, Ugadi, Orthodox Easter, and Philippines Independence Day.

Growing Diverse Talent

Dynacare Mino Pimatisiwin Scholarship Program

In partnership with Herzing College Winnipeg, the Mino Pimatisiwin Scholarship Program was launched to support equitable access to jobs, training, and educational opportunities for Indigenous Peoples. The program provided a full scholarship to an accelerated Medical Laboratory Assistant program and an additional $5,000 for living expenses. The first recipient of the scholarship completed her in-laboratory training in 2024, and Dynacare is expanding the program into 2025 and beyond.

Bringing Hands-on Laboratory Experience to Youth

The Brampton laboratory brought on four students aged 17 to 18 in the Visions of Science (VoS) program as interns in the genetics and cytology labs, as well as two interns for the data science and informatics team to learn from and work with seasoned Dynacare employees. In addition, several employees attended two VoS summer camps to lead science, technology, engineering, and mathematics (STEM) programs.

Continuous Learning

Unconscious Bias: Training for Leaders

An educational program focused on culture and behavioural change, Unconscious Bias training emphasizes the integral role of leaders in shaping and modelling our culture at Dynacare. The modules were designed to support leaders in creating an inclusive workplace and to address the impact of unconscious bias on decision-making. Launched in 2022, Unconscious Bias is mandatory training for new leaders joining Dynacare to reinforce our commitment to inclusivity, diversity, and belonging.

Data-led Approach to Gender Representation

Dynacare is committed to fostering a workplace that values, supports, and encourages gender equality at all levels and roles within the company. We continue to refine our approach as an employer of choice to acquire new talent and retain our existing talent.

Workforce Composition by Gender
Role Women Men
Employees 73% 27%
Managers 66% 34%
Directors 53% 47%
Executives 30% 70%

Community Involvement

Medical Careers Exploration Program

The Dynacare laboratory in Winnipeg hosted a cohort of Medical Careers Exploration Program participants, comprised of grade 11 and 12 First Nations students who expressed an interest in learning more about a future career in the medical field. The lab team created lessons in microbiology and pathology, which were successfully completed by the students.

Dynacare and the Shoebox Project

Our Employee Resource Groups—BENcare, Rainbow Alliance, and the Women’s Empowerment Network—joined forces to create a national community-giving initiative to support the Shoebox Project, a Canadian charity supporting women at risk of or experiencing homelessness, to build awareness, challenge stigma, and promote equity. Dynacare employees created and donated 125 shoeboxes filled with daily essentials.

Supporting local research

Dynacare proudly partnered with organizations such as the University of British Columbia and BC Cancer to support their important research. As part of these collaborations, we provided laboratory services to the study participants through our Laboratory and Health Services Centres across the Okanagan Valley, opened participant files to track results, and performed blood and urine collections. By ensuring accurate and reliable testing, we helped research teams advance their work, bringing them closer to finding treatments and offering hope to individuals and families.

 

#Dynacare4Diabetes

As part of our commitment to community health during Diabetes Awareness Month, Dynacare took meaningful steps to make diabetes testing more accessible.

In partnership with Diabetes Canada, four mobile clinics were mobilized to diverse, underserved communities, providing convenient access to testing for those who may face barriers to care.

In addition, we opened our Laboratory and Health Services Centres (LHSCs) in the Greater Toronto Area to offer free A1C diabetes tests to individuals at risk.

All A1C tests and mobile clinics were fully funded by Dynacare to demonstrate our dedication to improving the lives of those affected by diabetes or prediabetes. Our total donation of $25,000 made to Diabetes Canada was in support of their services to assist those living with diabetes.

#Dynacare4Diabetes

Diabetes and prediabetes are on the rise in Canada, with almost 10 per cent of the population diagnosed diabetic. Further, over 22 per cent of Canadians who met the diagnostic criteria for diabetes were unaware of their condition.*

More than 60 Dynacare Laboratory and Health Services Centres participated in #Dynacare4Diabetes, and four mobile testing events were coordinated.

  • Almost 100,000 completed A1C tests
  • Almost 60,000 individuals tested returned abnormal results that required medical follow-up

*Source: Snapshot of Diabetes in Canada, 2023

#Dynacare4Diabetes image 1 #Dynacare4Diabetes image 1 #Dynacare4Diabetes image 1

Encouraging Youth to Consider Careers in Bioscience

The Brampton laboratory team once again welcomed students aged 10 to 14 enrolled in Visions of Science (VoS) - a non-profit organization working to advance equitable access to careers in science, technology, engineering, and mathematics (STEM) for racialized youth from underrepresented communities. Employees demonstrated the safe use of laboratory equipment and offered students hands-on learning activities.

Biosafety cabinet donation to Red River College

In support of hands-on learning, Dynacare in Manitoba donated a previously used biosafety cabinet to Red River College for their medical laboratory technician students’ experiential learning.

Health, Safety, and Wellness

 

The Dynacare Health, Safety, and Wellness team delivered 24 employee-focused wellness events designed to support mental and physical well-being, foster a thriving work environment, and promote employee recognition.

Highlights included:

  • Walking Health Challenge to encourage daily movement
  • Flu Shot Campaigns to help protect employees and our customers
  • Financial Awareness Month was launched and introduced resources to support financial well-being
  • Ergonomics Activity Weeks that included occupational therapy sessions tailored to the needs of lab workers
  • Wellness Workshop Summer Series offered practical tools for everyday well-being
  • Pink Shirt Day programming focused on anti-bullying and psychological safety
  • Mental Health Seminar and Workshop Series that supported mental health resilience over four-weeks
  • Psychological Safety Workshop for operations managers to foster supportive, inclusive teams

As part of our commitment to a safer workplace, we continued developing programs that strengthen employee competency in hazard recognition and containment, incident reporting, action planning, and injury prevention.

Key Initiatives and Campaigns

“Stay Safe in Our Office and Lab” Campaign

A back-to-basics health and safety campaign was launched across all laboratory locations and supported with resource materials, prominent informational banners, and monthly job aids, as well as coaching prompts to reinforce foundational safety practices. As a result, we achieved a more than 20-per-cent reduction in lost-time days, primarily due to fewer major injuries from slips and trips.

New Safety Policies

To further reduce workplace incidents, we implemented three targeted safety policies:

  1. Working at Heights
  2. Confined Space Awareness
  3. Slip and Trip Prevention

Workplace Hazardous Materials Information System (WHMIS) Training Module

A new WHMIS learning module was created to ensure the safe handling and disposal of hazardous materials within laboratories.

Additional Safety Programs

“Use the Five When You Drive”

A safe driving initiative was created for our courier team that promoted safety checks and mindful driving practices.

Panic Button Job Aid Program

Designed for employees working at our Laboratory and Health Services Centres, this program provided guidance on the effective use of panic buttons in emergency situations.

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