Customer Care

Dynacare B.C. installed new testing equipment to service our B.C. communities, allowing us to perform laboratory testing locally and offer additional tests including Lipoprotein(a), which can determine the risk of heart attack and stroke, hepatitis, sex hormone binding globulin, and bioavailable testosterone.

Service improvements in our Edmonton, Alberta, laboratory were front and centre as we installed two new analyzers that reduced test turnaround time for oral fluid confirmations by a minimum of two days.

Previously, these samples were shipped to our London, Ontario, laboratory for testing. Since the installation of the new equipment, our Edmonton lab has decreased the use of sample bags and boxes for the approximately 52,000 samples per year and eliminated the need for packaging materials for transport and for corresponding daily courier fuel consumption from Edmonton to London.

Our London, Ontario, laboratory relocated its clinical toxicology testing to a secured, restricted-access area and realigned its chemistry lab to accommodate a projected 10 per cent increase in testing. This will provide Ontario communities with faster, more reliable test results that enable healthcare providers to begin or update their patient treatment plans in less time.

Our Forensic Toxicology laboratory in London, Ontario, received accreditation of ISO/IEC 17025:2017 by the International Organization for Standardization (ISO). This accreditation, complemented with the Substance Abuse and Mental Health Services Administration (SAMHSA) certification, ensures rigorous forensic toxicology standards have been met to guarantee the highest level of quality and accuracy in sample processing with stringent quality control measures and defensible results. Ensuring this level of accuracy is a vital step in the success of Ontario’s health and safety program.

In Quebec, our laboratory installed a Cobas Pro automated chemistry testing analyzer that significantly enhanced our ability to serve local communities. The new equipment nearly doubled the lab’s testing, capacity, enabling the team to perform more tests in less time. This upgrade also resulted in reduced turnaround time to deliver results, allowing healthcare providers to make more timely decisions for their patients’ care.

Dynacare was selected as one of the laboratories of choice by Ontario Health for its new eOrder initiative. Beginning its pilot phase in 2024, the program allows physicians to send digital lab orders from their system directly to the province’s system. Participating Dynacare Laboratory and Health Services Centres can then access the order to perform the collections for the individual. This process provides better service delivery while minimizing delays by reducing email traffic and paper requisitions that have to be manually entered.