Get More You Time and Less Wait Time

There are two ways to access Dynacare – Net Check In.

1. Download our free mobile app, “Dynacare – Net Check In”, at either the Apple or Google app stores.
2. Select Find a Location or Check In Online on our website, Dynacare.ca, and access this service directly when you search for locations in Ontario, Manitoba, or Quebec.

In either case, you will be able to check-in electronically to one of our locations by following a few simple steps:

• Step 1: Access the tool any one of the ways mentioned above
• Step 2: Tap/click on the location you want to visit
• Step 3: Enter your first name, last initial, your phone number (optional), number of guests (1 if just yourself) and select the consent box to receive a notification
• Step 4: Tap/click "Continue Check In"
• Step 5: Select your service and tap/click "Finish Check In"

As soon as you check in electronically to one of our locations, you can watch your estimated wait time count down. You will also receive a notification when your estimated wait time is 10 minutes if you consented to notifications.

• Arrive at the location before your estimated wait time provided at the time of completing your electronic check in.
• When you arrive, please join our screening line and confirm your online check-in with our staff.
• After screening, our staff will notify you as soon as it’s your turn to be served.
• Go to the front of the screening line and let the staff know when you have returned.
• You will now be asked to go inside our reception area. Let the staff at the front desk inside the reception area know you have arrived.
• Inside our wait room, you will see your first name on our TV monitor, indicating your place in line.

Please be at the location before your estimated wait time to complete the screening process. After completion of your screening, if you are asked to return to the location, please return as soon as you have received the notification. We cannot guarantee your spot in the wait list, if you are not at the location at the appointed time.

If you are using Dynacare – Net Check In on our mobile app, you can allow Dynacare – Net Check In to access your location while you are using the app. Ensure you have enabled Location Services for the app through your mobile device Settings. This will allow your current location to be used to find Dynacare locations closest to you and display them on the map.

As part of the process to check-in on our website, you need to provide your phone number and give consent to receive text message notifications. If either of these is not provided, you will not receive a text message.

If you have checked in on our Dynacare – Net Check In mobile app, you will receive push notifications, not text notifications, to your mobile device.

If you are using Dynacare – Net Check In on our mobile app, you can allow Dynacare – Net Check In to send you push notifications. Ensure you have enabled Notifications for the app through your mobile device Settings. Notifications may include alerts, sounds, and icon badges

You will receive a notification when your service time is in 10 minutes.
If you are using the Dynacare – Net Check In mobile app, you will see the notification in the Notification Centre on your device. To access your Notification Centre, swipe your device screen from top to bottom.
If you are using our website, you will see the notification in your Text Messages on your device. To access your Text Messages, tap the Text Message app on your device.

Like all mobile applications, Dynacare – Net Check In periodically goes through system updates, minor bug fixes, and feature enhancements. Ensure your mobile device is running on the latest version of the operating system, and you’re running the latest version of the Dynacare – Net Check In app.

Dynacare – Net Check In is an electronic check-in service that allows you to join the line for laboratory & health services from our free mobile app or from our website, before you arrive at our locations.

Dynacare - Net Check In is currently offered in Ontario, Manitoba, and Quebec.

With Dynacare – Net Check In, you can see the current wait time at our locations in Ontario, Manitoba, and Quebec. You can join the line at our location with the shortest wait time, factoring in your travel time, without leaving your home. Your wait time will be reduced to your travel time to get to the location.

If you choose not to use Dynacare – Net Check In, the process for checking in and getting your lab work done will remain unchanged. When you arrive, please join our screening line. You will be placed in line along with other people who have joined in-person or electronically using Dynacare – Net Check In. After screening, our staff will notify you as soon as it’s your turn to be served. Inside our wait room, you will see your first name on our TV monitor, indicating your place in line.

The different colours shown on the location map pins represent the status of each Dynacare location:

• Green with Check In/Estimated Wait Time: Location offers Dynacare – Net Check In service and is currently open
• Green with Open on Day: Location offers Dynacare – Net Check In service and is currently closed
• Green with View Details: Location does not offer Dynacare – Net Check In service, and may be open or closed
• Grey with Walk In Only: Location offers Dynacare – Net Check In but is currently only accepting walk-in visits to ensure we can serve all patients who arrive for service in-person 
• Grey with Coming Soon: Location has not yet opened to the public 
• Orange with Check In and Estimated Wait Time: Customer has checked into a location offering Net Check In service
• Blue with View Details: Dynacare partner location that does not offer Dynacare – Net Check In service.

Dynacare – Net Check In does not offer appointments.

People who have checked in using Dynacare – Net Check In may not actually arrive at the location until it is their turn in line. While it may appear they are getting ahead in the line, they have actually checked in previously. You will be able to see your place in line in our wait room on our TV monitor.

Innovative Computer Software, or ICS, is the company that developed the Dynacare – Net Check In solution.  Their software is being used at retailers and healthcare companies across North America.  You can learn more about them at icsusa.com.