mobile menu button
A+ -A Français Make a Payment
Search Arrow


The last decade has seen the insurance industry concentrate on devising new and more effective ways of conducting business. The overriding criteria is that any new business system must also carry the guarantee of maintaining if not improving reliability and accuracy of information – and do it faster.

The Tele-Interview is simply an applicant’s health history that has been obtained by a trained professional in a telephone interview. The reports have reflex questions built into the forms, to ensure that we are able to obtain the most detailed medical history the applicant can provide. These reports can also be expanded to include non-health information such as lifestyle or avocation questionnaires.
With the launch of our Dynacare Insurance Solutions Scheduler - Booking a Telephone Interview is now easier than ever before. Our secure online portal allows advisors and applicants to self-serve their appointment scheduling and receive information and notifications about upcoming appointments.
Applicants are contacted to complete the health history interview over the telephone. We share via our notifications feature, the information that will be required from the applicant during the Tele-Interview so that they are best prepared for the Interview.

The completed form(s) along with the digital recording of the interview, are then sent electronically to the insurance company’s underwriting department, for immediate evaluation.

  • All information obtained in this process is completely confidential and will only be furnished to the insurance company’s Head Office.
  • Reflex questionnaires built into the form dramatically reduce the frequency of APS requests, thereby improving the overall issue time.
  • Quality Control reviews are completed daily, ensuring accurate and timely completion.
  • Extended hours for national coverage, including Saturdays and evenings.
  • Bilingual (French/English) Interviewers on staff.
  • Interview questions are customized specifically for each Insurance Company.

Contact your Dynacare Insurance Solutions Representative today for more details.