Tele-Interviews

What is a Tele-Interview?

The Tele-Interview is simply an applicant’s health history that has been obtained by a trained professional in a telephone interview. The questionnaires have built in reflex questions, to ensure that we are able to obtain the most detailed medical history the applicant can provide. Dynacare has been contracted by the insurance company to facilitate the collection of this information and is required to schedule a telephone interview appointment with the applicant.

These questionnaires can also be expanded to include non-health information such as lifestyle or vocation questionnaires. Learn more.

Booking the Tele-Interview:

Our secure online portal allows advisors and applicants to self-serve their appointment scheduling and receive information and notifications about upcoming appointments.

Turnaround times have been reduced by 2 business days on average when a Telephone Interview is booked via our self-serve booking portal versus the traditional contact method.

Booking a telephone interview is easier than ever before

• The name, address and phone # of your family physician (if you have one)
• A list of current medications you are taking (including dose and frequency)
• A government issued ID to verify who you are (Driver's License)
• Height and weight details, yours and that of any other person insured
• Dates for travels within the last year, and for the upcoming year, if known

What to Expect

• Your interview will be approximately 25 minutes and may vary depending on the health history being covered
• You will be asked questions about your health, lifestyle, and family medical history
• Your information will be kept private and confidential
• A Dynacare Health Professional may contact you for other services required by the insurance company

Make the most of your time with the Interviewer!

Watch this one minute video on 'How to prepare for the Telephone Interview' to ensure a positive experience.